In-House Tech Support:
You bring or ship your system to us and we will put it on the test bench and diagnose the problem. Bench rate for diagnostic time is $85.00 per hour (1 hour minimum).

Repair rate is $125.00 per hour (1 hour minimum), (not including parts and / or software if needed). If the system is diagnosed and repaired on the same visit we waive the bench charge and only charge the repair rate.

On-Site Tech Support:
We will come to your location, (limited to a 50 mile radius or travel rates apply), to analyze your system and diagnose and repair the problem if possible. Rates:

On-Line Tech Support:
After our initial contact by phone, we will contact you with a log on code and connect to the system in question and diagnose and repair your system on-line if possible (broadband connection required).

Rate is $75.00 per hour. (1 hour minimum), (not including software if needed) (Due to the nature of some computer problems, diagnoses and/or repair may not be possible on-line. We will identify those systems / problems and recommend an alternative method of repair).